Privacy Policy

Revised on April 1, 2022

Sumitomo Real Estate Sales Co., Ltd.
(Personal Information Handling Business Operator)
Representative Director Masumi Aoki

1. Protection policy for personal information

We will make an effort to handle appropriately and protect personal information by respecting, and being in compliance with, the applicable laws and regulations in connection with protection of personal information and social order.

2. Purpose of use of personal information

We use the personal information in our possession in connection with the businesses in (1) for the purposes in (2).

(1) Business

• Transactions such as the sale and purchase, brokerage, lease, and management of real estate;
• administrative services for housing loans and loan services for real estate transactions;
• businesses conducted by each of the companies belonging to Sumitomo Realty Group (meaning Sumitomo Realty & Development Co., Ltd. and its consolidated subsidiaries described in its annual securities report; the same shall apply hereinafter), such as lease, sale in lots, development, management, and sale and purchase of real estate (office buildings, condominiums, stores, rental apartments, residential houses and residential land, etc.), contracting, design, and supervision of construction and engineering work, interior design related services, hotel business, leasing and operations for event halls and meeting rooms, etc., operations and management of commercial facilities, fitness club operations, operations for restaurants and convenience stores, operations for golf courses, and nonlife insurance agency business and life insurance agency business; and
• ther businesses incidental or connected to each of the businesses above and each of the businesses within the scope of business purposes of our company and each company belonging to Sumitomo Realty Group.

(2) Purpose

• Sales activities via mail, telephone, e-mail, or visits, etc. for the provision of information, products, and services;
• promotion and intermediation, etc. of various affairs necessary for the provision of information, products, and services (such as communication for business discussions and meetings, various investigation for proposing plans, credit research and review, identity verification, application and submission of notifications, obtainment of permission, confirmation of stakeholders, financing, and registration of land and buildings);
• execution and performance of agreements in connection with the provision of information, products, and services;
• registration of property with designated real estate information network systems, provision of notifications of agreement execution, and sale and price assessments using data registered in the systems (see (Note) in exhibit);
• security services, crime prevention, and safety management of facilities and buildings managed or operated by our company and each of the companies belonging to Sumitomo Realty Group;
• management and operations of a customer membership association;
• implementation of after-sales service and repair and inspection, etc. of the parts sustaining the malfunction;
• implementation of questionnaires with respect to information, products, and services and response to inquiries and marketing activities such as customer trend analysis and research and analysis for improvement and development of products and services; and
• other matters incidental or connected to each of the businesses in (1).

We will stop providing the information, products, and services mentioned above upon request of the person to whom the personal information belongs.

(Regarding retrieval of cookies)

When you view our website or e-mails from us, we may, either by ourselves or through a contractor, retrieve cookies from the terminal you use, such as your computer, and use that data to improve the usability of our website, conduct statistical analysis related to the status of use of our website, publish advertisements, and the like.

3. Joint use of personal information

We conduct joint use of personal information in our possession in the following manner.

(1) Personal information categories

Personal information that is necessary within the scope of purposes of use listed in “2. Purpose of use of personal information” above, such as your name, address, birth date, place of work, telephone number, and e-mail address, and personal information that we properly obtain from public sources such as commercial registration and real estate registration, etc.

(2) Range of joint users

• Each of the companies belonging to Sumitomo Realty Group (meaning Sumitomo Realty & Development Co., Ltd. And its consolidated subsidiaries described in its annual securities report; the same shall apply hereinafter)
• Designated distributors of options, etc., builders, management companies, moving companies, or any other service provider in connection with a house that you purchase or construct; builders, designers, etc. related to construction of condominiums, buildings, etc.; and any other related person necessary within the scope of providing services in accordance with agreements that we or each of the companies belonging to Sumitomo Realty Group executes with you

(3) Purpose of use

As stated in “2. Purpose of use of personal information” above

(4) Management supervisor

2-4-1, Nishi-shinjuku, Shinjuku-ku, Tokyo
Sumitomo Real Estate Sales Co., Ltd.

4. Security management measures

We take necessary and appropriate security management measures to manage the personal information in our possession, such as prevention of leakage, loss, or damage of such personal information. We conduct necessary and appropriate supervision of our employees and contractors (including subcontractors, etc.) handling the personal information in our possession.

5. Complaints processing desk

Sumitomo Real Estate Sales Co., Ltd.
Information Desk for Handling of Personal Information
Zip code: 163-0206
6th floor of Sumitomo Shinjuku Building, 2-6-1, Nishi-shinjuku, Shinjuku-ku, Tokyo
TEL: 03-3346-0724 (Office hours: 9:00 - 17:00 on business days)
FAX: 03-3344-5560
E-MAIL: privacy@stepon.co.jp
Please contact us at the above number or e-mail address to request disclosure of, amendment to, discontinuance of use of, or deletion of your personal information.
*Please click http://www.stepon.co.jp/privacy/index.html for our personal information protection policy, etc.

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